Privacy Policy

Last updated: July 25, 2025

SOUL operates this store and website, including all related content, features, tools, products, and services (collectively the “Services”). This site is powered by Shopify, allowing us to offer the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you use or access our Services, make a purchase, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read and understood how we handle your personal information as described below.

Personal Information We Collect or Process

“Personal information” refers to data that identifies, relates to, or could reasonably be linked to an individual. We may collect the following categories of personal information:

  • Contact details: name, billing/shipping address, phone, email
  • Financial data: credit/debit card numbers, account details, payment confirmation
  • Account information: username, password, security questions, preferences
  • Transaction history: items viewed, purchased, returned, exchanged, cancelled
  • Communications: messages with customer service
  • Device data: IP address, browser, network details
  • Usage data: interactions with our website and services

Sources of Personal Information

  • Directly from you: when you create an account, contact us, or make a purchase
  • Automatically: via your device and cookies when you access the Services
  • From service providers: such as shipping, analytics, and payment providers
  • From partners or other third parties

How We Use Your Personal Information

  • To provide and improve Services: including order fulfillment, account setup, managing returns, and personalized product recommendations
  • Marketing and advertising: to send you promotions by email, SMS, or show you ads based on your interactions
  • Security and fraud prevention: to secure accounts, detect malicious activity, and protect user data
  • Communication: to respond to your inquiries and maintain customer relations
  • Legal compliance: to respond to legal requests, enforce terms, or resolve disputes

How We Share Your Personal Information

  • With Shopify and service providers for hosting, payment, shipping, and analytics
  • With marketing partners for advertising based on your activity (opt-out available)
  • When you authorize or request us to share data (e.g., with social login)
  • With our affiliates or during corporate events like mergers
  • With authorities, in compliance with legal obligations

Relationship with Shopify

Our Services are hosted by Shopify, which also collects and processes your data. Some of your information may be shared with Shopify and its partners for service improvement. In this context, Shopify acts as an independent controller. Learn more: Shopify Consumer Privacy Policy. To exercise your rights with Shopify: Shopify Privacy Portal.

Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy policies or the accuracy of the information provided. Always review their terms before engaging.

Children’s Data

Our Services are not intended for children. If you believe your child has submitted personal data to us, contact us for removal. We do not knowingly “sell” or “share” data of individuals under 16.

Data Security & Retention

No system is 100% secure. Avoid sending sensitive data via unencrypted channels. We retain personal information as needed to provide Services, comply with laws, or resolve disputes.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access your personal information
  • Delete your data
  • Correct inaccurate data
  • Portability – request a copy or transfer of your data
  • Opt-out of targeted advertising or “selling/sharing” of data (click here)
  • Manage communication preferences: unsubscribe from marketing emails anytime

If you are in the UK or EEA:

  • Object or restrict processing of your data
  • Withdraw consent without affecting prior processing

You can exercise these rights via the Services or by contacting us. You may also file complaints with your local data protection authority: EDPB list.

International Transfers

Your data may be transferred outside your country. For EU/UK residents, transfers are based on legal mechanisms like Standard Contractual Clauses or adequacy decisions.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will include a revised “Last updated” date and will be posted here.

Contact Us

For any questions about our privacy practices or to exercise your rights, email us at welcome@soulmodest.com or write to: 270 rue André Phillip, Lyon, 69003, France.